Privacy Policy

At Saad International BD, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and how we work to keep it secure when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or interact with our services, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order and purchase information

  • Account information

  • Payment-related transaction information

  • Messages or information you provide when contacting us

  • Device, browser, IP address, and website usage information

  • Cookies and similar technologies

We only collect information that is reasonably necessary to provide and improve our products and services.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders

  • Arrange delivery of purchased products

  • Communicate with you regarding your order

  • Provide customer support

  • Process eligible returns, refunds, or replacements

  • Improve our website, products, and customer experience

  • Prevent fraudulent or unauthorized activities

  • Maintain business and transaction records

  • Send promotional or marketing communications where permitted

  • Meet applicable legal and regulatory requirements

3. Order and Delivery Information

To successfully process and deliver an order, we may share necessary information such as your name, phone number, address, and order details with courier or delivery service providers.

Only information reasonably required to complete the delivery will be shared for this purpose.

4. Payment Information

Payments may be processed through third-party payment gateways, banks, mobile financial services, or other payment service providers.

Payment providers may collect and process certain financial information according to their own terms and privacy policies.

Saad International BD does not intentionally store complete payment card credentials unless specifically required and handled through an appropriately secured payment system.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may help us:

  • Remember user preferences

  • Maintain shopping cart functionality

  • Understand website traffic and performance

  • Improve website experience

  • Measure marketing or advertising performance

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Marketing

We may use third-party analytics, advertising, or marketing services to understand website activity and improve our marketing.

Depending on the services being used, these providers may process information such as browser details, device information, IP address, website interactions, and related usage data.

Where required, such processing will be subject to applicable privacy requirements and the respective provider’s privacy practices.

7. How We Share Your Information

We do not sell your personal information as a business practice.

However, we may share necessary information with trusted service providers that help us operate our business, including:

  • Courier and delivery companies

  • Payment service providers

  • Website hosting and technology providers

  • Customer support providers

  • Analytics and marketing service providers

  • Professional advisers or authorities where legally required

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online platform, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer service

  • Maintain appropriate business records

  • Resolve disputes

  • Prevent fraud or misuse

  • Meet accounting, regulatory, or legal obligations

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

10. Your Choices and Rights

Subject to applicable law and verification of your identity, you may contact us regarding your personal information, including requests to:

  • Review certain personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion where legally applicable

  • Withdraw certain marketing preferences

  • Raise concerns about how your information is being handled

Certain information may need to be retained where required for legal, accounting, fraud-prevention, contractual, or legitimate business purposes.

11. Marketing Communications

If you receive promotional communications from us, you may request to stop receiving them through the available unsubscribe method or by contacting us.

Please note that even after opting out of promotional communications, we may still contact you regarding active orders, transactions, customer service matters, or other necessary service-related communications.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Saad International BD is not responsible for the privacy practices, security, or content of independent third-party websites. We encourage users to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for general customers and are not designed to intentionally collect personal information from children without appropriate authorization where required.

If we become aware that personal information has been collected inappropriately, we may take reasonable steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable requirements.

The latest version will be published on this page, and continued use of the website after an update will be subject to the revised policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact Saad International BD using the contact information available on our website.

Saad International BD
Your privacy and trust matter to us.