Terms and conditions
Terms and Conditions
Welcome to Saad International BD. By accessing our website, browsing our products, or placing an order, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
1. General
These Terms and Conditions apply to all visitors, customers, and users of the Saad International BD website. By using our website or purchasing from us, you confirm that you have read, understood, and agreed to these terms.
2. Product Information
We make every reasonable effort to provide accurate product descriptions, images, weights, ingredients, and other relevant information.
As many of our products are natural food items, slight variations in colour, size, texture, or appearance may occur from one batch to another. Such natural variations do not necessarily indicate a defect in the product.
3. Product Availability
All products are subject to availability. In rare cases, a product may become unavailable after an order has been placed.
If we are unable to supply an ordered product, we may contact the customer to offer an alternative, modify the order with the customer’s agreement, or cancel the unavailable item.
4. Pricing
We aim to ensure that all prices displayed on our website are accurate and up to date.
However, if a pricing or technical error occurs, Saad International BD reserves the right to correct the error before processing the order. Any applicable delivery charge will be communicated during the ordering or checkout process.
5. Orders
Placing an order through our website does not automatically guarantee final acceptance of the order.
We may contact customers to confirm order details before dispatch. We reserve the right to cancel or refuse an order in cases of incorrect information, suspected fraudulent activity, product unavailability, pricing errors, or other reasonable circumstances.
6. Payment
Customers must provide accurate payment and billing information when placing an order.
Available payment methods may vary depending on the order, location, or services currently offered by Saad International BD.
7. Delivery
We make reasonable efforts to process and deliver orders within the expected timeframe. However, delivery times may be affected by courier operations, location, weather, public holidays, unforeseen circumstances, or other factors beyond our direct control.
Customers are responsible for providing an accurate name, phone number, and delivery address.
8. Damaged, Incorrect or Defective Products
If you receive a damaged, expired, incorrect, incomplete, or otherwise eligible product, please contact us as soon as possible and provide the necessary photos, videos, or other evidence.
After verification, the issue will be handled according to our Refund & Returns Policy.
9. Returns and Refunds
Returns, replacements, and refunds are subject to the conditions stated in our Refund & Returns Policy.
Customers are encouraged to review the Refund & Returns Policy before placing an order.
10. Product Storage and Use
Customers should follow any storage, preparation, usage, expiry, or safety instructions provided with the product.
Saad International BD will not be responsible for issues resulting from improper storage, handling, preparation, or use after delivery.
11. Website Content
All website content, including photographs, graphics, logos, product descriptions, designs, text, and other materials, belongs to Saad International BD or is used with appropriate permission.
Such content may not be copied, reproduced, republished, or commercially used without prior permission.
12. Prohibited Use
Users must not use this website:
- For unlawful or fraudulent activities
- To provide false or misleading information
- To interfere with the operation or security of the website
- To misuse our content, branding, or intellectual property
- To place fraudulent or intentionally false orders
13. Third-Party Services
We may use third-party services such as payment providers, courier companies, analytics services, or other service providers to operate our business.
Certain parts of your order or website experience may therefore be subject to the terms and operational processes of those service providers.
14. Limitation of Liability
Saad International BD aims to provide accurate information, quality products, and reliable service. However, we cannot guarantee that the website will always operate without interruption, technical errors, or temporary service issues.
Nothing in these Terms is intended to exclude any rights or protections available to customers under applicable law.
15. Privacy
Personal information collected through our website will be handled according to our Privacy Policy.
By using our website, you acknowledge that you have reviewed and accepted our Privacy Policy.
16. Changes to These Terms
Saad International BD may update or revise these Terms and Conditions when necessary.
Any updated version will become effective once published on the website. Customers are encouraged to review this page periodically.
17. Governing Law
These Terms and Conditions shall be interpreted in accordance with the applicable laws and regulations of Bangladesh.
18. Contact Us
If you have any questions regarding these Terms and Conditions, your order, or our services, please contact Saad International BD through the contact information provided on our website.
Thank you for choosing Saad International BD.